Resource Utilization Tracking Made Easy
Frequently asked questions
NyuTraq can capture keystrokes, keystroke count, mouse movement, screenlock instances, screenshots, screen recording and much more. Your company admin will have access to enable or disable these features. Please note none of these captured information will go out of the network in which the tool is installed.
No. Agent cannot make any changes. All changes are to be done by the nominated admin/POC. Agent will neither be able to close application.
While NyuTraq comes with many readily available reports, you will be able to easily customize and add new metrics/reports. Some of the available reports are 1) production/utilization by date, by agent, by team, etc. 2) time utilization by application 3) schedule adherence %
Yes, setting access levels is very easy. A supervisor can she his/her team’s summarized as well as detailed reports. Similarly department head will be able to see the rolled up reports for his/her span.
Yes, This feature is available and can be enabled by the company admin. Once enabled, agents will be able to key in their production count periodically or we can sync NyuTraq with your production database.
Two minutes to install on user system and around 30 mins to install the reporting feature in your network. Major customization might take few days.