For email based case management Processes
Manage email queries without going to mailbox
NyuCase is very suitable for the processes that involves interacting end customers through email. NyuCase can convert each email query into a case or ticket and line it up in a Queue. Employees can review the case/ticket and respond to the customer easily composing emails on the NyuCase. This application includes workflow mechanism and reporting.
Suitable for email based customer support processes. NyuCase converts your emails into cases and assigns to the team.
Tag your responses and customer replies to the original customer query and view the complete history in one view.
Send auto responses, follow ups, acknowledgements and reminders to the customer or internal teams automatically.
Track all metrics and their performance without any manual effort. Use interactive and self-help report features.
The complete installation can be done within your company network and thus ensuring data security.
NyuCase is an web-based application and it requires very minimal IT / technical infra requirements.