Test Data
| Name | Employee ID | Designation | Supervisor name | Skill | Queues mapped | Joining date | Training date | Performance rating | Production score | Quality score | Attendance |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Amanda | 2483 | Queue executive | Steve | Level C | 5 | 2021-05-03 00:00:00 | 2021-05-16 00:00:00 | 3 | 89.16 | 96.34 | 91.56 |
| Andrew | 2399 | Escalation handler | Mindy | Level B | 7 | 2021-07-29 00:00:00 | 2021-08-18 00:00:00 | 1 | 80.12 | 95.17 | 93.49 |
| Anthony | 2384 | Indexing agent | Steve | Level A | 5 | 2021-06-06 00:00:00 | 2021-06-16 00:00:00 | 5 | 94.58 | 98.18 | 90.24 |
| Ashley | 2462 | Queue executive | Mindy | Level B | 7 | 2021-03-31 00:00:00 | 2021-04-17 00:00:00 | 3 | 97.03 | 91.28 | 99.85 |
| Barbara | 2432 | Front desk | Sean | Level A | 3 | 2020-11-09 00:00:00 | 2020-11-16 00:00:00 | 2 | 83.8 | 98.41 | 96.11 |
| Betty | 2453 | Queue executive | Mindy | Level B | 7 | 2022-05-06 00:00:00 | 2022-05-15 00:00:00 | 3 | 93.72 | 96.79 | 95.92 |
| Brian | 2411 | Escalation handler | Steve | Level C | 4 | 2021-08-05 00:00:00 | 2021-08-21 00:00:00 | 3 | 90.06 | 97.37 | 97.72 |
| Carol | 2480 | Queue executive | Mindy | Level B | 8 | 2021-02-05 00:00:00 | 2021-02-24 00:00:00 | 2 | 93.52 | 90.64 | 96.65 |
| Charles | 2372 | Indexing agent | Mindy | Level A | 3 | 2021-01-13 00:00:00 | 2021-01-24 00:00:00 | 2 | 91.29 | 92.46 | 99.42 |
| Christopher | 2375 | Indexing agent | Steve | Level A | 9 | 2021-06-30 00:00:00 | 2021-07-12 00:00:00 | 3 | 94.61 | 99.26 | 91.55 |
| Daniel | 2378 | Indexing agent | Sean | Level A | 9 | 2021-08-03 00:00:00 | 2021-08-23 00:00:00 | 4 | 99.07 | 94.88 | 95.14 |
| David | 2360 | Sr caller | Sean | Level A | 5 | 2022-05-12 00:00:00 | 2022-05-27 00:00:00 | 2 | 83.02 | 98.35 | 96.01 |
| Donald | 2390 | Indexing agent | Mindy | Level B | 7 | 2021-05-01 00:00:00 | 2021-05-12 00:00:00 | 1 | 85.75 | 93.52 | 99.36 |
| Donna | 2471 | Queue executive | Mindy | Level B | 5 | 2022-05-13 00:00:00 | 2022-05-27 00:00:00 | 1 | 84.24 | 99.98 | 90.68 |
| Dorothy | 2477 | Queue executive | Sean | Level A | 5 | 2021-04-09 00:00:00 | 2021-04-25 00:00:00 | 1 | 83.36 | 93.94 | 90.3 |
| Elizabeth | 2429 | Front desk | Steve | Level C | 5 | 2022-03-15 00:00:00 | 2022-03-30 00:00:00 | 5 | 98.63 | 90.45 | 93.55 |
| Emily | 2468 | Queue executive | Sean | Level A | 8 | 2022-03-26 00:00:00 | 2022-04-12 00:00:00 | 2 | 84.7 | 91.16 | 90.24 |
| George | 2414 | Escalation handler | Sean | Level C | 6 | 2021-11-12 00:00:00 | 2021-11-26 00:00:00 | 4 | 82.74 | 95.63 | 98.21 |
| James | 2345 | Sr caller | Mindy | Level A | 8 | 2021-06-03 00:00:00 | 2021-06-13 00:00:00 | 5 | 84.48 | 91.28 | 98.13 |
| Jennifer | 2423 | Escalation handler | Sean | Level C | 9 | 2021-07-26 00:00:00 | 2021-08-10 00:00:00 | 2 | 91.39 | 90.43 | 93.03 |
| Jessica | 2438 | Front desk | Steve | Level C | 8 | 2021-02-11 00:00:00 | 2021-02-17 00:00:00 | 5 | 96.45 | 95.08 | 94.66 |
| John | 2351 | Sr caller | Sean | Level A | 7 | 2021-11-13 00:00:00 | 2021-11-20 00:00:00 | 5 | 97.82 | 99.43 | 94.74 |
| Joseph | 2366 | Sr caller | Steve | Level A | 4 | 2022-01-23 00:00:00 | 2022-02-09 00:00:00 | 5 | 91.2 | 98.59 | 91.18 |
| Joshua | 2402 | Escalation handler | Steve | Level B | 4 | 2022-05-22 00:00:00 | 2022-06-01 00:00:00 | 2 | 97.36 | 96.77 | 90.1 |
| Karen | 2444 | Front desk | Mindy | Level B | 5 | 2021-04-20 00:00:00 | 2021-05-07 00:00:00 | 3 | 85.56 | 96.89 | 92.75 |
| Kenneth | 2405 | Escalation handler | Sean | Level B | 8 | 2022-03-13 00:00:00 | 2022-03-30 00:00:00 | 5 | 80.92 | 94.82 | 92.58 |
| Kevin | 2408 | Escalation handler | Mindy | Level B | 5 | 2021-08-13 00:00:00 | 2021-08-25 00:00:00 | 1 | 90.39 | 92.51 | 98.21 |
| Kimberly | 2465 | Queue executive | Steve | Level C | 8 | 2021-07-16 00:00:00 | 2021-07-27 00:00:00 | 5 | 82.59 | 96.61 | 99.99 |
| Linda | 2426 | Escalation handler | Mindy | Level C | 7 | 2021-09-29 00:00:00 | 2021-10-17 00:00:00 | 3 | 99.58 | 91.29 | 91.16 |
| Lisa | 2450 | Queue executive | Sean | Level A | 9 | 2021-04-02 00:00:00 | 2021-04-10 00:00:00 | 1 | 83.59 | 93.59 | 97.73 |
| Margaret | 2456 | Queue executive | Steve | Level C | 8 | 2021-05-06 00:00:00 | 2021-05-14 00:00:00 | 2 | 84.83 | 93.77 | 93.71 |
| Mark | 2387 | Indexing agent | Sean | Level A | 6 | 2021-03-16 00:00:00 | 2021-04-03 00:00:00 | 4 | 81.55 | 91.58 | 95.49 |
| Mary | 2417 | Escalation handler | Mindy | Level C | 8 | 2021-12-02 00:00:00 | 2021-12-22 00:00:00 | 5 | 88.02 | 91.83 | 90.2 |
| Matthew | 2381 | Indexing agent | Mindy | Level A | 5 | 2021-05-09 00:00:00 | 2021-05-27 00:00:00 | 2 | 90.3 | 98.02 | 98.65 |
| Melissa | 2486 | Queue executive | Sean | Level A | 8 | 2020-12-25 00:00:00 | 2020-12-31 00:00:00 | 2 | 91.99 | 95.92 | 98.71 |
| Michael | 2354 | Sr caller | Mindy | Level A | 8 | 2020-12-09 00:00:00 | 2020-12-22 00:00:00 | 2 | 96.51 | 91.97 | 90.55 |
| Michelle | 2474 | Queue executive | Steve | Level C | 4 | 2021-08-20 00:00:00 | 2021-08-30 00:00:00 | 3 | 83.88 | 99.89 | 92.77 |
| Nancy | 2447 | Front desk | Steve | Level C | 3 | 2021-12-23 00:00:00 | 2021-12-29 00:00:00 | 2 | 98.53 | 92.87 | 94.74 |
| Patricia | 2420 | Escalation handler | Steve | Level C | 8 | 2022-04-20 00:00:00 | 2022-05-06 00:00:00 | 3 | 92.17 | 92.3 | 90.31 |
| Paul | 2396 | Indexing agent | Sean | Level B | 8 | 2021-01-15 00:00:00 | 2021-01-21 00:00:00 | 3 | 87.42 | 94.7 | 92.6 |
| Richard | 2363 | Sr caller | Mindy | Level A | 8 | 2022-01-07 00:00:00 | 2022-01-24 00:00:00 | 1 | 91.49 | 92.33 | 92.24 |
| Robert | 2348 | Sr caller | Steve | Level A | 5 | 2022-03-10 00:00:00 | 2022-03-29 00:00:00 | 1 | 80.1 | 93.4 | 90.18 |
| Sandra | 2459 | Queue executive | Sean | Level A | 5 | 2021-06-22 00:00:00 | 2021-07-07 00:00:00 | 4 | 99.7 | 93.79 | 92.48 |
| Sarah | 2441 | Front desk | Sean | Level A | 3 | 2022-03-29 00:00:00 | 2022-04-12 00:00:00 | 5 | 84.89 | 99.2 | 97.56 |
| Steven | 2393 | Indexing agent | Steve | Level B | 9 | 2021-05-12 00:00:00 | 2021-05-28 00:00:00 | 4 | 94.76 | 90.13 | 97.09 |
| Susan | 2435 | Front desk | Mindy | Level B | 3 | 2021-04-16 00:00:00 | 2021-04-25 00:00:00 | 5 | 87.18 | 92.43 | 96.92 |
| Thomas | 2369 | Indexing agent | Sean | Level A | 5 | 2021-05-25 00:00:00 | 2021-06-05 00:00:00 | 2 | 92.39 | 91.13 | 98.51 |
| William | 2357 | Sr caller | Steve | Level A | 5 | 2021-11-08 00:00:00 | 2021-11-26 00:00:00 | 2 | 93.22 | 95.49 | 98.01 |