Resources/Articles

Cost of Quality
In today's competitive business landscape, delivering high-quality products and services is paramount for success. The cost of quality (CoQ) is
Idea Generation
Innovation lies at the heart of every successful organization. To remain competitive in today's fast-paced business landscape, companies must continuously
List of Metrics for IT/BPO
Here is a table listing 50 quality metrics used in the IT/BPO industry, along with their descriptions, calculation formulas, ideal
Importance of Data Quality
In today's data-driven world, organizations across industries rely on vast amounts of information to drive their decision-making processes. However, the
Quality Control vs. Quality Assurance
In today's highly competitive marketplace, delivering high-quality products and services is of utmost importance for any organization. Customers have come
The Importance of Metrics in the IT/BPO Industry
In the fast and competitive world of IT/BPO (Information Technology/Business Process Outsourcing), metrics play a vital role in helping companies
Leading and Lagging Indicators in Business Performance Measurement
In the world of business, measuring performance is crucial for success. It helps companies assess how well they are doing
Why Digitize and Automate
In today's fast-paced world, digitization and automation have become vital for the success and growth of various industries. Among them,
Why Manual Reporting is Inefficient
In the modern era driven by data, organizations heavily rely on data collection, cleaning, and reporting to inform their decision-making